Agent designer
Most organisations try to automate work nobody has properly looked at. I look first — then build the agent systems that take the repetitive share off your team.
MSc, LSE. Ethnographic method — the discipline of watching what people do rather than asking what they think they do.
I'm CEO of Geyser, which operates largely on agent systems. The practice is what I already do to my own business.
Research firms that sell workflow studies don't ship software. Agencies that ship software don't do the research.
Two weeks of fieldwork in one function, ending in the map. Fixed fee. No commitment to build anything afterwards — plenty of people take the map and act on it themselves.